Refund policy

We want you to be completely satisfied with your purchase. If you are not, please review our refund process below to ensure a smooth return or exchange.

Refunds

To process a return, you will need your receipt or proof of purchase (order confirmation email) with your order number. For returns or exchanges, please contact help.ophira@gmail.com and include your order number and the reason for the return or exchange.

Return Shipping

You are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot guarantee receipt of the returned item.

Refund Processing

Once we receive and inspect your return, we will notify you by email of the status of your refund (approved or rejected). If approved, the refund will be processed and credited to your original payment method.

Late or Missing Refunds

Refunds typically take 3–5 days to process through financial institutions. If you have not received your refund after this period, please email help.ophira@gmail.com, and we will investigate the issue.

Damaged Items

If you receive a damaged or defective item, please contact us at help.ophira@gmail.com within 48 hours of delivery. Claims made after this timeframe will not be accepted. We use carrier tracking records and delivery confirmation to review damage or return requests.

Feedback

We welcome your feedback, questions, or concerns. Please email help.ophira@gmail.com to share your thoughts. We take all feedback seriously and continuously strive to improve.